Support
Support.
Most questions have a short answer, and the common ones are below. For anything else, write to hello@marlowaudio.com. You will usually hear back within one to two days.
A plugin will not activate
Each license runs on a set number of machines at once. If they are all taken, free one on your account page and activate again. If it still refuses, write, and tell us what the plugin says.
A new computer
Deactivate the old machine on your account page, then enter your key on the new one. If the old computer is gone or will not start, deactivating it from the account page works just the same.
Getting back in
On the sign-in page, put your address in and choose email me a sign-in link. The link signs you in. No password needed.
A lost license key
Every key you own is on your account page, with a button to copy it.
Your downloads
Everything you own, plugins and sample packs, is on your Downloads page once you are signed in. If you cannot get in, the sign-in link above does it.
Refunds
Fourteen days from purchase, in full, no reason needed. Write and say so. The rest is in the terms.
Anything else
hello@marlowaudio.com. Usually within one to two days.